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At The Skin and Nail Story, we understand that life can sometimes lead to unexpected changes in your schedule. We strive to provide exceptional service and accommodate our clients to the best of our ability. However, to maintain the quality of our services and respect the time of both our clients and our team, we have established the following cancellation policy:

  1. Appointment Cancellation: We kindly request that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other clients who may be waiting for availability. You can cancel or reschedule your appointment by calling us at (+64) 0224073126 or

  2. Late Cancellations and No-Shows: Appointments cancelled with less than 24 hours notice or no-shows will be subject to a cancellation fee. The cancellation fee will be equal to 50% of the total service cost. We value our clients' commitment to their appointments and appreciate your understanding of the impact late cancellations and no-shows may have on our business.

  3. Exceptions for Emergencies: We understand that emergencies can happen, and we will take such situations into consideration. If you have an unforeseen emergency, please contact us as soon as possible, and we will do our best to accommodate your needs.

By scheduling an appointment with The Skin and Nail Story, you agree to comply with our cancellation policy. We appreciate your cooperation and understanding as we aim to deliver exceptional services to all our clients.

If you have any questions or need to make changes to your appointment, please don't hesitate to reach out to us. We look forward to serving you and providing you with a delightful beauty experience.

Thank you for choosing The Skin and Nail Story!

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